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Few Useful Tips

Getting Started Guide

The essentials of setting up TelaBook for businesses of various sizes.

This guide is designed for you, the entrepreneur! We bet your communication needs are as dynamic as your business. Below you’ll find a complete setup guide for your business phone system, including the following features:

A desk phone to place and receive calls
A mobile app to manage calls on the go
A customized voicemail greeting for your business
Schedules to forward calls during and after your business hours
Sending and receiving faxes and SMS text messages
Recording phone calls for client records
A U.S. local area code number for your dedicated business line
Who Should Use This Guide?
All great businesses have small beginnings. As an entrepreneur, we assume you are either running a business on your own or you have just a…

Setting Up Your Account

Learn how to set-up and use each of TelaBook 40+ features.

Call Recording Beep

In accordance with 38 states mandating One-Party Consent, Phone.com has turned on the tone for all accounts on the call recording feature. The faint beep occurs every 15 seconds to inform parties. If you would like to turn off the tone, you may do so in your control panel under Configure > System Settings > Call Recording. Doing so, however, may put you in murky legal territory…

Troubleshooting

Having network or call quality issues? Try these helpful troubleshooting tips.

Why Do My Calls Drop After 15 Minutes or So?

There’s only one explanation for this problem—and it’s the network. Review Do I Have To Change My Network Settings or Hardware? for guidance on configuring or replacing your network hardware.

Why Do My Calls Sound Choppy?

If your calls sound choppy or words get dropped regularly, it usually means you don’t have enough bandwidth between your network and Phone.com’s servers. File transfers, streaming video or other heavy network activity can adversely affect your call quality. Limit heavy Internet use during VoIP calls if you experience this problem.

You can test your network performance at our VoIP Phone Service Test page.