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TELABOOK Features
List Inbound/Outbound Calls
Provide a list of all calls
Groups (Redirects)
A group can be created so different DIDs can be grouped and manage inbound calls that will be redirected to Operators based on the priority set on the application. Multiple DIDs can be assigned to be managed by a single Operator
Redirect Inbound Calls from Agents
This feature allow inbound calls made from Agent’s private cellphone, to be redirected to Operators in case they want to contact them. Agents can dial any of the number assigned to the company and it will prioritize the call and bypass default voicemal.
Recordings
All inbound/outbound calls will be recorded.
Click to Call Operator/Agent
From the SMS module there’s an option to call the client from each thread. There are two option available, the call will be first sent to either the Operator’s personal number or the Agent’s personal number. The system will first contact the Agent or operator and once the call is established the client will be connected.
Voicemail
Calls that are not answered can be directed to a voicemail
Voicemail to Email
Once a voicemail is left we can forward the voicemail as an attachment to a specific email.
Call forward to Agent’s personal Cell
Enable forwarding of a specific DID to be directly sent to an Agent’s personal Cellphone
List Inbound/Outbound Calls
Provide a list of all calls
Groups (Redirects)
A group can be created so different DIDs can be grouped and manage inbound calls that will be redirected to Operators based on the priority set on the application. Multiple DIDs can be assigned to be managed by a single Operator
Redirect Inbound Calls from Agents
This feature allow inbound calls made from Agent’s private cellphone, to be redirected to Operators in case they want to contact them. Agents can dial any of the number assigned to the company and it will prioritize the call and bypass default voicemal.
Recordings
All inbound/outbound calls will be recorded.
Click to Call Operator/Agent
From the SMS module there’s an option to call the client from each thread. There are two option available, the call will be first sent to either the Operator’s personal number or the Agent’s personal number. The system will first contact the Agent or operator and once the call is established the client will be connected.
Voicemail
Calls that are not answered can be directed to a voicemail
Voicemail to Email
Once a voicemail is left we can forward the voicemail as an attachment to a specific email.
Call forward to Agent’s personal Cell
Enable forwarding of a specific DID to be directly sent to an Agent’s personal Cellphone
List Inbound/Outbound Calls
Provide a list of all calls
Groups (Redirects)
A group can be created so different DIDs can be grouped and manage inbound calls that will be redirected to Operators based on the priority set on the application. Multiple DIDs can be assigned to be managed by a single Operator
Redirect Inbound Calls from Agents
This feature allow inbound calls made from Agent’s private cellphone, to be redirected to Operators in case they want to contact them. Agents can dial any of the number assigned to the company and it will prioritize the call and bypass default voicemal.
Recordings
All inbound/outbound calls will be recorded.
Click to Call Operator/Agent
From the SMS module there’s an option to call the client from each thread. There are two option available, the call will be first sent to either the Operator’s personal number or the Agent’s personal number. The system will first contact the Agent or operator and once the call is established the client will be connected.
Voicemail
Calls that are not answered can be directed to a voicemail
Voicemail to Email
Once a voicemail is left we can forward the voicemail as an attachment to a specific email.
Call forward to Agent’s personal Cell
Enable forwarding of a specific DID to be directly sent to an Agent’s personal Cellphone
List Inbound/Outbound Calls
Provide a list of all calls
Groups (Redirects)
A group can be created so different DIDs can be grouped and manage inbound calls that will be redirected to Operators based on the priority set on the application. Multiple DIDs can be assigned to be managed by a single Operator
Redirect Inbound Calls from Agents
This feature allow inbound calls made from Agent’s private cellphone, to be redirected to Operators in case they want to contact them. Agents can dial any of the number assigned to the company and it will prioritize the call and bypass default voicemal.
Recordings
All inbound/outbound calls will be recorded.
Click to Call Operator/Agent
From the SMS module there’s an option to call the client from each thread. There are two option available, the call will be first sent to either the Operator’s personal number or the Agent’s personal number. The system will first contact the Agent or operator and once the call is established the client will be connected.
Voicemail
Calls that are not answered can be directed to a voicemail
Voicemail to Email
Once a voicemail is left we can forward the voicemail as an attachment to a specific email.
Call forward to Agent’s personal Cell
Enable forwarding of a specific DID to be directly sent to an Agent’s personal Cellphone
List Inbound/Outbound Calls
Provide a list of all calls
Groups (Redirects)
A group can be created so different DIDs can be grouped and manage inbound calls that will be redirected to Operators based on the priority set on the application. Multiple DIDs can be assigned to be managed by a single Operator
Redirect Inbound Calls from Agents
This feature allow inbound calls made from Agent’s private cellphone, to be redirected to Operators in case they want to contact them. Agents can dial any of the number assigned to the company and it will prioritize the call and bypass default voicemal.
Recordings
All inbound/outbound calls will be recorded.
Click to Call Operator/Agent
From the SMS module there’s an option to call the client from each thread. There are two option available, the call will be first sent to either the Operator’s personal number or the Agent’s personal number. The system will first contact the Agent or operator and once the call is established the client will be connected.
Voicemail
Calls that are not answered can be directed to a voicemail
Voicemail to Email
Once a voicemail is left we can forward the voicemail as an attachment to a specific email.
Call forward to Agent’s personal Cell
Enable forwarding of a specific DID to be directly sent to an Agent’s personal Cellphone
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Client TELL
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
David Thomson
Home Maintenance
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
David Thomson
Home Maintenance
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
David Thomson
Home Maintenance
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